Neighborhood Healthcare Healthcare Clinic Back Office Supervisor FT (Elm Site) in Escondido, California
Role Overview & Purpose: The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting.To achieve these ends the Clinical Services Supervisor works to ensure smooth workflow for clinical staff, meet quality measures and productivity goals, and support staff development by demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, Teamwork.The Clinical Services Supervisor’s job responsibilities and performance expectations generally fall into the following three categories: Staff Management and Development, Clinical Administration, and Operations Management.
Staff Management & Development:
The Clinical Services Supervisor nurtures employee growth and development by enabling employees to focus their efforts on direct patient care management. Example duties include, but aren’t limited to:
Coaching, mentoring and staff development as well as managing conflict and providing feedback in a timely manner.Supports interdepartmental and role communication through department rounds, emails and meetings.Works to create a culture of teamwork, engagement and patient-centered care.Provides sufficient coverage for clinic operations including: staff scheduling, timecards, PTO requests, interviewing and selecting staff.
Clinic Administration & Support:
The Clinical Services Supervisor promotes workflow efficiency and improves day to day clinic operations. Example duties include, but aren’t limited to:
Identify critical issues impacting clinic workflow efficiency and implement changes as needed.Address patient concerns as they arise.*Oversee clinical staff trainings and periodically review data entered into electronic health records for compliance.
The Clinical Services Supervisor connects clinical measures to operational goals. Example duties include, but aren’t limited to:
Monitors operational and clinical metrics for opportunities and improvements to align with the company’s strategic goals.Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations.*Performs data analysis to understand current and future needs, and to support workflow troubleshooting and effectiveness.
- KNOWLEDGE: Familiar with clinical workflows. Proficient in an electronic health records system.* SKILLS: Excellent time management, organizational, problem solving and communication skills. Use of sound leadership and emotional intelligence practices. Able to analyze data for performance metrics.* ABILITY TO: Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.
Education & Experience:
- Associate's degree or two years equivalent experience. Two years supervisory experience required or one year Lead or Trainer experience and successful completion of Project LEAP. Two years supervisory experience in a healthcare setting strongly preferred.
Keyword: Medical Assistant Supervisor, MA manager, back office supervisor, neighborhood healthcare, nhc, patient care supervisor, clinical supervisor, medical staff manager
From: Neighborhood Healthcare