WESTliving Sales and Marketing Manager in La Mesa, California

About Us:

Are you looking for an opportunity to enhance your career while making a difference in someone’s life? Do you wish you could end each workday feeling that what you did was truly meaningful? If so, you belong at West Living!

West Living is a dynamic and growing senior housing owner operator, combining a vision of being the best in Inspired Aging with a hospitality approach to service delivery. We call it West Class service, and it uniquely positions us to provide seniors with a warm, friendly and supportive environment so they can live more fulfilled lives.

Through training, tuition reimbursement, clear career paths and opportunities to learn and stretch your skills, we invest in your success! We offer a robust total rewards package, including medical, dental, vision, life insurance, paid vacation, company holidays, and a Safe Harbor 401K plan with generous employer match.

Come join our team and make a meaningful difference in your life as well as the lives of those we serve!

We are seeking a Sales & Marketing Manager for our La Mesa, CA community, The Montera.

About the team:

Do you aspire to a Sales career that makes lives richer? We don’t sell, we build relationships with our residents and families and show them how, in the right setting, they can have the opportunity to fulfill their own vision of Inspired Aging. Being a Sales and Marketing professional at West Living goes way beyond a transaction; it’s a chance to enhance the lives of our residents and make meaningful connections that last a lifetime!

About the Job:

The Sales and Marketing Manager welcomes, offers guidance, and presents solutions through the decision making process. The customer experience sales approach is professionally managed through every touch point including touring, creative follow-up, reservation/apartment selection, and smooth move-in transition, with a welcoming hospitality focused experience for residents and their families.

WESTliving is looking to fill this position with a person who possesses the following talents:

Achiever – A drive that is internal, constant, and self-imposed

Responsibility– A need to assume personal accountability for your work

Team – An ability to build feelings of mutual support

Empathy – An ability to identify the feelings and perspectives of others

Competition – A need to gauge your success comparatively

Persuasion – An ability to persuade others logically

In addition to the talents listed, WESTliving is looking to fill this position with a person who possesses the following:

Responsibilities:

Sales

  • Represent the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner.

  • Answer telephone inquiries, meet and qualify prospective residents. Conduct tours to demonstrate the services, lifestyle, convenience and benefits of the community. Complete appropriate tracking cards, schedule tours, prepare and mail community brochures and do follow-up contacts.

  • Deal creatively with the needs and desires of the prospective resident in a manner that protects their dignity and allows choice.

  • Persuade prospective residents to reserve a specific apartment (close the sale) during each personal contact.

  • Maintain a contact file and follow-up according to procedure.

  • Maintain strict confidentiality in all matters dealing with prospective or current resident information.

  • Maintain accurate records of reserved and occupied units to facilitate information exchange with other team members.

  • Organize and maintain office files according to good business practice.

  • Maintain flexibility in work schedule to accommodate scheduling appointments with prospective residents, to participate in marketing and community events.

  • Prepare and distribute accurate sales reports in a timely manner.

  • Ensure that the sales area and model apartments are decorated in a pleasing and professional manner, clean, safe, and orderly.

  • Accurately complete and distribute rental forms.

  • Accomplish sales and marketing goals.

Networking

  • Distribute sales and collateral literature through personal interviews, home visits, and personal correspondence.

  • Attend business and community events where referral sources, prospective residents, care givers and their advisors are in attendance.

  • Maintain a contact file and follow-up according to procedure.

Marketing

  • Understand the market area and distinguish community from other living options.

  • Assist in preparation of community marketing plans with the General Manager

  • Complete competitive analysis as requested by not less than every six months.

  • Convey a positive, enthusiastic, and professional image to referral sources and local leaders.

  • Carry out the activities delineated in the marketing plan in a timely and budget conscious manner.

Skills:

  • Empathy: sensitivity and an ability to build rapport with customers

  • Sales: expert in the sales process

  • Communication: ability to communicate clearly on the phone, read written direction, comprehend verbal instructions, and write at a level necessary to accomplish this job

  • Plannning/Organizing: results driven achiever with a high degree of detail orientation

  • Teamwork: works effectively as a team member in the operation of the community while accomplishing personal and professional goals

Requirements

Knowledge:

  • Bachelor’s Degree or equivalent education and experience

  • Minimum 3 years of experience in sales

  • Current driver’s license

  • Microsoft Office programs: Excel, Windows, and Outlook; marketing software

  • Data collection and analysis

Benefits

About the perks:

Join our Team! As we look forward to future growth, we are committed to providing our employees with the tools they need to succeed, as well as providing a challenging work environment with opportunities to make meaningful contributions. Our benefits package includes: medical, dental, vision, life insurance, vacation, and a 401(k) plan with a generous employer match.

WESTliving is an Equal Opportunity Employer.