Wyndham Worldwide In-House Marketing Supervisor in Oceanside, California

In-House Marketing Supervisor


Responsible for internal marketing activities at the resort level for Downtown San Diego locations. Primary responsibilities include direct supervision of In-House Marketing Team, maintaining an acceptable penetration rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line Sales, In-House Sales and Corporate/Regional In-House Marketing Directors/Managers.


  • Direct supervision of Inhouse Marketing staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).

  • Maintain total site marketing penetration standards set by managment

  • Resolve issues pertaining to tour statuses, bookings, coding and etc.

  • Order and maintain departmental supplies (collateral material, uniforms, etc.)

  • Maintain copies of invitations and daily tour manifests for reference purposes.

  • Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, owner arrival report.

  • Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.

  • Compile data on each marketer's performance.

  • Prepare additional reports deemed necessary by management.

  • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.

  • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.

  • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

  • Submit employee payroll in timely manner.

  • Perform other related functions not listed.


  • Minimum two years marketing experience preferred.

  • Minimum two years supervisory experience preferred.

  • BS/BA Degree preferred.

SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


  • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

  • Ability to effectively coach, counsel and motivate direct reports

  • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

  • Ability to efficiently multi-task

  • Ability to negotiate effectively

  • Working knowledge of marketing databases

  • Ability to recruit, train and develop employees

  • Ability to lead by example

  • Detail oriented and accurate

  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws

  • Demonstrated problem solving ability

Job: Marketing

Primary Location: United States of America- California-Oceanside

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: Jul 14, 2017, 12:28:18 PM

Requisition ID: 1711072