Laboratory Corporation of America Client Services Representative in San Diego, California

Client Services Representative

San Diego California

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Requisition Number 17-78546 Date posted 07/14/2017

Shift 1

Work Schedule Monday-Friday - 5am-1:30pm

Job Description

The Sequenom division, focused on women's healthcare tests and non-invasive prenatal testing (NIPT) has an exciting opportunity for a Client Services Representative. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The ideal candidate will product education and handle a wide variety of questions while ensuring a world class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. The shift for the position will be Monday-Friday 5am-1:30pm.

Responsibilities:

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed

  • Qualify and establish inbound new customers requesting Sequenom Laboratories' products and services

  • Participate in activities designed to improve customer satisfaction and business performance.

  • Support field operations in maintaining support services for improved patient access to the Sequenom Laboratories' portfolio of tests

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

    Requirements

  • High School Diploma or GED equivalent required. Bachelor's degree in communications, medical technology, or related health care field highly desired

  • 3+ years' experience in a customer service role

  • 1+ years' experience in the healthcare industry in a customer-facing role, such as a physician's office or hospital highly desired

  • Knowledge of Microsoft Office suite required. Experience with Salesforce.com and/or Laboratory Information Systems preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

  • Bilingual in English and Spanish highly desirable

  • Ability to work Monday-Friday-5am-1:30pm