CBRE Concierge, Hospitality in San Diego, California
San Diego, California, United States at https://cbre.referrals.selectminds.com/jobs/25064/other-jobs-matching/location-only
Requisition # 17016680
The Concierge will be the first point of contact with employees and all guests in our space. The primary responsibility is to provide an unparalleled level of service in a professional, friendly, warm and engaging manner. Will orchestrate the flow of the Café and foster ongoing positive relationships with all to deliver exceptional customer service in order to exceed expectations. Under direct supervision, assists guests, customers and employee with reservations, transportation, area locations and other personal service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Displays a warm, friendly, professional greeting to all those entering the property.. Maintains accurate records of service requests and status.
Maintains/manages organized reception, conference rooms and RISE Café
Maintains records and logs of service requests and tracks their status.
Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.
Assist in coordinating guests', employees’, and/or visitors’ needs. Puts the customer first.
Event coordination and support as required
Maintains a file of services including transportation sources, accommodations, and referral contacts.
Provides administrative assistance to the management team.
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED. Prior Customer Service experience required. Prior Front Desk, Concierge, customer service or other hospitality experience strongly preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Ability to organize and prioritize own work.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite
Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
US Company Profile
About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.
About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.
CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at firstname.lastname@example.org mailto: email@example.com or via telephone1-866-388-4346.
As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit www.cbre.ca