Petco Director, UX Design in San Diego, California

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:

As Digital Design Director, you lead the design of thoughtful, engaging, seamless, innovative, and compelling design solutions for Petco consumer facing digital experiences.

Essential Job Functions:

  • Effectively conceptualize communicate high-level UX design strategies and detailed interaction behaviors across all platforms and devices.

  • Develop innovative and on-strategy designs and experiences

  • Deliver and own the end-to-end UX design process and deliverables from user flows through wireframes/prototypes to consumer facing page layouts/designs.

  • Solve problems conceptually in collaboration with the broader digital team, including Product Owners and UX.

  • Coordinate with Product Managers, and functional business stakeholders to define initiatives and build consensus around design requirements

  • Continuously evolve design strategy based on user feedback and test results to ensure solutions deliver real value to customers.

  • Collaborate with multiple functions to bring new experiences to market using agile methodologies.

  • Partner across the organization to help ensure continuity across channels and touch points for key customer journeys.

  • Lead and develop Digital UX design team, mentoring and providing ongoing feedback to help them strengthen their design techniques and develop their business consulting, communication and presentation skills

  • Conduct competitive and industry research to identify best practices

  • Meet objectives and strategies while adhering to tight deadlines

  • Presenting persuasively and clearly articulating design rationale

Supervisory Responsibility:

Leads UX/UI Design team

Work Environment:

Standard office environment, working on Agile SCRUM team



A degree in Interaction/Experience Design or equivalent experience.

5+ years in user experience design.

Well-rounded UX and interaction design skills.

Experience working with business and development teams through the product lifecycle.

Experience leading & mentoring design talent

Experience with rapid prototyping using tools such as Axure & Invision.

Familiarity with responsive design and front-end development language Experience creating design systems, style guides, pattern libraries a plus