BD (Becton, Dickinson and Company) Learning and Performance Consultant in San Diego, California
Job Description SummaryPrimary Purpose
The Learning and Performance Consultant will provide learning solutions to improve performance of our internal and external customers. This requires the ability to function as a business partner to quickly and deeply understand performance needs and organizational constraints/requirements, and then determine, design, develop, and deliver/implement the most effective and efficient solutions and services possible.
The Learning and Performance Consultant will manage multiple projects in a fast-paced, matrixed, and collaborative work environment and be accountable for overall team success by improving processes/procedures, providing status, and documenting work/metrics.
Relying on a depth of knowledge and experience in the field of performance improvement paired with the ability to understand highly-technical content, the Learning and Performance consultant will propose, design, develop, and deliver solutions and services that produce measureable positive results and/or increase revenue.
The Learning Performance Consultant is responsible for relationship management and is a fast learner with problem-solving acumen who strategizes and communicates with associates throughout the organization.
The Learning and Performance Consultant also uses actionable data and evaluation methods for continuous improvement. This individual also embraces and employs agile, iterative development methodologies.
The ability to leverage knowledge and experience related to customer service organizations and the medical device/healthcare industry is preferred.
Manages learning-related initiatives as a business partner with internal and external customers focusing on product use, installation, support, and service for multiple product lines. Also manages initiatives targeting organizational improvement for BD business units and customers. Creates detailed project plans for each program.
Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints.
Partners with Business leaders, R&D, Marketing, customers, and GCS staff to build highly technical performance solutions that produce measurable positive results and/or increased revenue. Manages the design, development, delivery/implementation, and evaluation of those solutions and services.
Designs, develops, and delivers/implements performance solutions and services utilizing a variety of methods and technical tools (WebEx, Articulate Storyline, Dreamweaver, SharePoint, Captivate, Camtasia, Word, Excel, PowerPoint, etc.).
Manages designs, develops, and delivers/implements performance solutions and services in collaboration with other Learning and Performance Consultants.
Works with subject matter experts (SMEs) to develop and deliver face-to-face or virtual instructor-led sessions using adult learning principles to enhance the learning experience.
Proposes designs, develops, and delivers/implements a wide variety of performance solutions that range from industry standard to creative, new approaches.
Delivers learning sessions using multiple technologies such as virtual classroom, self-paced eLearning modules, video sessions, blended learning and performance support materials, etc.
Evaluates the effectiveness of performance solutions against business needs; provides metrics summarizing effectiveness and making recommendations for improvement to key stakeholders.
Creates and manages learning communications, SharePoint portals, OneNote notebooks, etc.
Leverages the principles of user experience and responsive design.
Employs agile, iterative development methodologies.
Balances a heavy workload in a fast-paced environment, while working on multiple projects simultaneously. Sets individual priorities in context with team priorities to meet goals in the face of multiple demands.
Flexes with business strategy changes.
Acts as a key contributor in a complex environment.#LI-SUPP