SynerMed Retention Specialist in San Diego, California

About SynerMed

SynerMed is a market-leading healthcare organization specializing in government-sponsored programs headquartered in Monterey Park, California. SynerMed is dedicated to innovating healthcare through an integrated system of tools, purpose-built web platforms, and professional services that connect physicians, members, hospitals and health plans. SynerMed’s mission is to transform the healthcare system by rewarding high-quality and cost-effective care. For more information about SynerMed, visit www.synermed.com and www.synermedconnect.com.

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Under the direct supervision of the Provider Marketing Manager, the Retention Specialist will provide patient, physician and Medicare Broker support services.

DUE TO THE NATURE OF OUR CLIENTEL AND THE RESPONSIBLITIES OF THIS ROLE, BILINGUAL SPANISH/ENGLISH IS A MUST.

Responsibilities include but are not limited to:

  • Deliver excellent Customer Service

  • Resolve patient issues i.e. patient bills, referral delays, missing ID cards

  • Track enrollment and dis-enrollment reports

  • Complete In-bound and outbound calls

  • Assist Medicare Agents i.e. process enrollment applications, eligibility verification

  • Track inventory supplies

  • Other duties as assigned by the Provider Marketing Manager

Required Experience/Skills:

  • BILINGUAL SPANISH/ENGLISH

  • High School Diploma

  • Must possess excellent Customer Service skills

  • Must be computer literate in Microsoft Word and Excel

  • Must be able to manage multiple tasks, projects and deadlines simultaneously

  • Must be able to work well with others

  • Must be detail oriented and possess strong communication skills, both verbal and written

  • Must be able to take direction

  • Associate of Arts (AA) degree preferred

  • Knowledge of health care claims and referral process

  • Current or prior experience as a Medical Assistant in a Doctor’s office or skilled-nursing facility a plus

ID: 2017-1380