Accenture Service Delivery Operations Lead in San Diego, California

Title: Service Delivery Operations Lead Location: USA-West Job Number: 00498389

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Service Delivery Operations Lead is responsible for the following:

  • Manage service delivery and responsible for meeting Service Level Agreements

  • Team Management, Escalation Management & Client Management

  • Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team

  • Manage effective internal external client relationships within a defined area of responsibility

  • Exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business

Qualifications:

Basic Qualifications

  • Minimum 2 years of client facing experience

  • Minimum 3 years of service delivery ops experience

Professional Qualifications

  • Active Social Media user

  • Bachelor’s Degree

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women

Job: Program, Project & Service Mgmt