Randstad Scheduling Specialist in San Diego, California
location:San Diego, CA
salary:$37 per hour
date posted:Tuesday, April 10, 2018
Call Center Scheduling Specialist
San Diego, CA
Temp to Perm opportunity, $37.00 per hour
Leading California Employer, Outstanding Benefits
Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region specific union work rules and labor laws.
Creates and makes recommendations to workforce management team on long and short term staffing needs to achieve maximum efficiency of productivity, recommends operational improvements and develops shift bids. Coordinates and schedules off phone activities to meet compliance requirements, business objectives, and ensuring performance standards are achieved. Schedules and tracks completion of team meetings, trainings, team huddles, coaching sessions, side by sides and other offline work.
Minimum Work Experience and Qualifications:
4 years in a multi site contact center scheduling role.
Must have excellent communication skills, strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
Preferred Work Experience and Qualifications
4+ years in a multi site contact center scheduling role
If you are interested and qualified, please apply today!